Rain Ensemble / Plug & Play Service

Help with your complete software and hardware solution.

When everything is working fine, but it's not working fine together, Ensemble Plug & Play Service gets you back in the creative zone.

Rain gets you back to creating

More than just the computer.

We'll help with those issues that fall into the "grey area" between your computer, software and hardware. All you have to do is create.

Tireless testing and certification by Rain

Perfectly tuned for performance.

Now you're set up with the ultimate performance and stability because failure is not an option. This is how your software was meant to run.

3 years of support and protection for your Rain computer

Instant gratification.

It's easy. We just log into your Rain computer to find the issue and solve it. The minute we're done, you're back in the creative zone.

Plug & Play takes on a whole new meaning.

The easiest way to Get Creative.

Sure, you can do the technical stuff. But you'd rather get down to making music and video. Even if there's nothing wrong with your Rain computer, you can book an Ensemble Plug & Play session for help with your software and hardware, installation and tune-ups1.

No traveling, no shipping, no problem.

Forget sending in your gear. All that shipping is bad for the planet anyway. Just put your feet up and relax in the comfort of your own studio as we log into your Rain, work with your software and hardware, and get your system running with the ultimate performance and stability.

Rain Ensemble Plug and Play

Here's how it works:

Step 1: Get Ensemble

Pick yourself up a Rain Ensemble Plug & Play session. It doesn't expire so you can save it 'till you need it.
Get Ensemble

Step 2: Book your session

Let us know what time is good for you. We'll get back to you with a confirmation and the rest is history.
Book Session

Step 3: Connect to Rain

During your session, a RainCare Technician can connect to your Rain2. Just leave the driving to us.
Connect to Rain

More reasons to Plug & Play.

It's your session - what would you like to do? We can help you set up your gear, improve the performance of your software and hardware, upgrade your system or help you find the right software and hardware for your production style.

Pro installation.

Pro software and hardware integration Get set up fast. We'll install your software and hardware3, update all the necessary drivers, and tune the system for the best performance and stability. Once we log out, you're making music and movies in minutes.

Custom recovery solution.

Custom Recovery Once everything is set up just the way you want it, we'll create a custom recovery solution for you. So if disaster strikes, you can just roll back. And just like that, all your software, drivers and tweaks will be optimized and ready to roll.

Help finding the perfect gear.

Pro Advice With a billion kinds of software, hardware and add-ons out there, it's tough to know what to get. But don't worry, we got your back. Just describe the kind of music, video and graphics you want to make and we'll help you find the perfect setup.

Save on additional sessions.

Upgrades Save some cash by getting multiple sessions at once. They never expire so you can save them to use when you really need some help. Additional sessions are available in the Rain Custom Shop and at participating Rain Authorized Dealers.

The official Ensemble playbook:

We like to keep things nice and simple. Here are a few guidelines for your Rain Ensemble Plug & Play Session:

  • A single session is about 30 minutes (give or take a few).
  • You can combine multiple sessions if you need more time.
  • You can purchase additional sessions in the Rain Custom Shop.
  • All Rain computers include one FREE Rain Ensemble Plug & Play Session.
  • Your Rain Ensemble Plug & Play Sessions do not expire. Keep 'em 'till ya need 'em.
  • Integration is limited to one piece of software (Cubase, Adobe CS, etc) and one piece of hardware (Mbox, Decklink, etc) per session.

1Rain does not assume responsibility for 3rd party warranties, guarantees or promises made by manufacturers and retailers of 3rd party software and hardware.
2RainCare Remote Login Support requires a high-speed internet connection provided by customer. Rain is not liable for any damage or loss of data resulting from remote login support.
3A maximum of one piece of software and one 3rd party hardware solution may be installed by Rain during a single Rain Ensemble session. Additional software and hardware installations may require additional Rain Ensemble sessions determined at the sole discretion of Rain.