RainCare Encompass Creative Computer Support
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Welcome to tech support for creative people.
It's not just about the computer. RainCare Encompass helps with your complete solution so you can focus on the fun stuff.
No more endless tech support phone calls. No more finger pointing. You call Rain, we make it work, period.
Now you can get back to creating.
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Tireless testing and certification means having answers to your questions even before you ask.
Adobe, Numark, Avid. Judge us by the company we keep.
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3 glorious years of support and protection for your Rain computer plus help with all the gear you use to create.
Now you have a friend in the business.
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Help with your whole creative solution* (not just the computer).
Say goodbye to "regular" tech support.
Rain is about so much more than computers. Our mission is to help you stay in the creative zone,
even when your problem falls in the "grey area" between your Rain computer and the software and hardware
you're using to make audio, video and graphics.
Here's the bottom line:
When all your gear is working fine but it's not working fine together, RainCare Encompass
fixes the issue so you can get back to work. Our job is worrying about the technical stuff so you can
focus on being creative.
Free for 30 days with every Rain computer.
The first thirty days is when you're going to install all your gear. That means more opportunities
for things to go wrong. That's why RainCare Encompass Creative Computer Support is free for the first 30 days.
We'll help you get everything set up and working perfectly. The rest is up to you.
How it works.
There are a few ways to get help. First, RainCare Encompass is free with every Rain computer for the
first 30 days so we can help you get set up. Or you can purchase the full version
which lasts for 3 years (it also extends your warranty). Or, if you'd rather pay-as-you-go,
that's fine too.
Remember, we don't cover anyone else's warranty. We can only help if your 3rd party gear is working perfectly.
If it is, make sure the people who made it are on the certified list.
If not, are you out of luck? No way! If your gear isn't Rain Certified, we'll still try our best to help.
Just let us know how we can help. The best way to do that is through the RainCare Help Desk.
Fill out a quick form and we'll get you some answers ASAP. You can also call us
during regular support hours. And of course, there's always the RainCare Knowledge Base
for common issues.
More ways to help you stay creative.
Your customer and technical support is unsurpassed and it is extremely comforting to know I have a
whole company of dedicated and competent employees to turn to should any problem arise.
–Nicholas D.
When inspiration strikes, the last thing you want to do is spend hours on the phone with tech support.
That's why we're always thinking up new ways to solve your issues and prevent new ones before they come up.
Welcome to a whole new world of creative computer support.
RainZone™ Internet Safe Zone
RainZone is a virtual computer that comes free with your Rain Computer. Just click a button and RainZone comes to life.
Surf, download and chat as much as you want. If you get a virus, just close RainZone and it's gone. Next time you open it,
clean slate. Learn more...
RainCare Help Desk
Your RainCare Help Desk is open 24 hours a day. Just give us a bit of information and a RainCare Technician
will get back to you ASAP with some answers. We'll keep track of your issue and see it all the way through,
then touch base with you to make sure everything is ok. Go now...
RainCare Remote Login Support
The days of sending your computer back to the factory for every little thing are long gone.
Now you can just invite a RainCare Technician to log into your Rain computer remotely to diagnose your issue,
fix it and get you back in the creative zone fast! Don't worry, it's totally secure.
RainCare Recovery
Your Rain Computer includes a recovery solution to get you back up and running in the event of a small disaster. But rather than just resetting your computer, RainCare Recovery actually re-tunes your system for creative computing so you can get right back to work.